Updated as on 11-Jan-2023
We care about protecting
the personal information of our customers and visitors who use our
website www.dove-soft.com, our products or services (collectively,
our "Users"). This Privacy Policy governs the manner in which Dove
Soft collects, uses, shares, maintains and discloses information
collected from users (each, a "User", you ) of the
https://www.dove-soft.com.io/privacy_policy.php website ("Site").
This privacy policy applies to the Site and all products and
services offered by Dove Soft. In this policy, "we", "us" and "our"
referred to Dove Soft Limited and Dove SOft Corporate family.
For the purposes of applicability of the European Union's General
Data Protection Regulation 2016/679, or GDPR, on Dove Soft and each
of the products or services for which you have signed up, it applies
only if you are located in a jurisdiction where these regulations
are implemented.
INFORMATION COVERED BY THIS PRIVACY POLICY
This
privacy policy covers personal information, including any
information we collect, use and share from you, as described further
below. This privacy policy applies to all websites in the Dove Soft
corporate family, our products and services, and our mobile
applications (collectively, the "Services"). This privacy policy
does not cover how our Users may use or share data that they collect
using our services.
When you use any of our product or
Service, your personal information will be collected, used, and
shared consistent with the provisions of this privacy policy as well
as the following agreements/contracts related to particular products
and services offered by Dove Soft Limited.
1. INFORMATION WE COLLECT FROM YOU
Personal
identification information
We may collect personal
identification information from Users in a variety of ways,
including, but not limited to, when Users visit our site, register
on the site, and in connection with other activities, services,
features or resources we make available on our Site. Users may be
asked for, as appropriate, name, email address, mailing address,
phone number, credit card information. Users may, however, visit our
Site anonymously. We will collect personal identification
information from Users only if they voluntarily submit such
information to us. Users can always refuse to supply personally
identification information, except that it may prevent them from
engaging in certain Site related activities.
Non-personal
identification information
We may collect non-personal
identification information about Users whenever they interact with
our Site. Non-personal identification information may include the
browser name, the type of computer and technical information about
Users means of connection to our Site, such as the operating system
and the Internet service provider's utilized and other similar
information.
Web browser cookies
Our Site
may use "cookies" to enhance User experience. User's web browser
places cookies on their hard drive for record-keeping purposes and
sometimes to track information about them. User may choose to set
their web browser to refuse cookies, or to alert you when cookies
are being sent. If they do so, note that some parts of the Site may
not function properly.
Dove Soft Limited's Business
Products
We create apps, services, features, APIs,
software, or website that enable businesses to interact with users
of our products and services ("Business Products"). Partners (the
"data controllers") may submit personal information about their
customers to us using our Business Products. While Partners decide
what information to submit, it typically includes things like
customer phone numbers and other information under the Partner's
control. For more information, customers may contact the relevant
Partner. We process these personal data provided by Partners to
provide Business Products in accordance with the terms applicable to
the relevant Business Product and otherwise with the Partners'
instructions.
2. HOW WE USE COLLECTED INFORMATION
Dove Soft
Limited may collect and use Users information for the following
purposes
We may process data about your use of our website
and services ("usage data"). The usage data may include but not
limited to your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page
views and website navigation paths, as well as information about the
timing, frequency and pattern of your service use. The source of the
usage data is our analytics tracking system. This usage data may be
processed for the purposes of analyzing the use of the website and
services. The legal basis for this processing is consent and our
legitimate interests, namely monitoring and improving our website
and services.
We may process your account data ("account
data"). The account data may include your name and email address.
The account data may be processed for the purposes of operating our
website, providing our services, ensuring the security of our
website and services, maintaining back-ups of our databases and
communicating with you. The legal basis for this processing is
consent and our legitimate interests, namely the proper
administration of our website and business.
We may process
your information included in your personal profile on our website
("profile data"). The profile data may include your name, your
organization name, address, telephone number, email address, profile
pictures, gender, and date of birth. The profile data may be
processed for the purposes of enabling and monitoring your use of
our website and services. The legal basis for this processing is
your consent.
We may process your personal data that are
provided in the course of the use of our services ("service data").
The service data may include logs, usage reports, services used,
date and time stamps of the service usage, telephone numbers. The
source of the service data is the usage of our service and website.
The service data may be processed for the purposes of operating our
website, providing our services, ensuring the security of our
website and services, maintaining back-ups of our databases,
improving our services, developing new services, measuring
performance and communicating with you. The legal basis for this
processing is your consent.
We may process information
contained in any enquiry you submit to us regarding our products and
services ("enquiry data"). The enquiry data may be processed for the
purposes of offering, marketing and selling relevant products and/or
services to you. The legal basis for this processing is your
consent.
We may process information contained in or
relating to any communication that you send to us ("correspondence
data"). The correspondence data may include the communication
content and metadata associated with the communication. Our website
will generate the metadata associated with communications made using
the website contact forms. The correspondence data may be processed
for the purposes of communicating with you and record-keeping. The
legal basis for this processing is our legitimate interests, namely
the proper administration of our website and business and
communications with you.
We may process information that
you provide to us for the purpose of subscribing to our email
notifications and/or newsletters ("notification data"). The
notification data may be processed for the purposes of sending you
the relevant notifications and/or newsletters. The legal basis for
this processing is consent.
We may process any of your
personal data identified in this policy where necessary for the
establishment, exercise or defense of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The
legal basis for this processing is our legitimate interests, namely
the protection and assertion of our legal rights, your legal rights
and the legal rights of others.
We may process any of your
personal data identified in this policy where necessary for the
purposes of obtaining or maintaining insurance coverage, managing
risks, or obtaining professional advice. The legal basis for this
processing is our legitimate interests, namely the proper protection
of our business, products and services against risks.
In
addition to the specific purposes for which we may process your
personal data set out in this Section, we may also process any of
your personal data where such processing is necessary for compliance
with a legal obligation to which we are subject, and/or in order to
protect your vital interests or the vital interests of another
natural person.
In addition to the above, we may process
the data collected for the protection of our users and public at
large. We use information to help improve the safety and reliability
of our services. This includes detecting, preventing, and responding
to fraud, abuse, security risks, and technical issues that could
harm Dove Soft Limited, our users, or the public.
In
addition to the above, we may process the data collected for the
purpose of analytics and measurement to understand how our services
are used and for ensuring that our services are working as intended,
such as tracking outages or troubleshooting issues that you report
to us. And we also use your information to make improvements to our
services.
3. SHARING YOUR PERSONAL INFORMATION
As described
below, we will only share certain personal information;
Authorized
Users
All users authorized by you to have access to your
account can view personal information stored in the account. A
primary account holder can view personal information saved in
subaccounts to which they have authorized access. We share
information about authorized users only for legitimate purposes
consistent with this privacy policy, including servicing your
account and marketing products and services to you.
SHARING WITHIN THE Dove Soft Limited CORPORATE FAMILY
We share personal information with other members of the Dove Soft
Limited corporate family to allow our corporate affiliates to
contact you with offers, services or products that may be of
interest to you and to provide you with their products and services.
Any such corporate affiliate may use your information only according
to the terms of this privacy policy. If you are located in a
jurisdiction where such sharing requires your permission, we will
only do so with your consent.
SHARING WITH INSURERS AND PROFESSIONAL ADVISERS
We
may disclose your data to our insurers and/or professional advisers
insofar as reasonably necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, obtaining
professional advice, or the establishment, exercise or defence of
legal claims, whether in court proceedings or in an administrative
or out-of-court procedure.
SHARING WITH PARTNERS
When we share personal
information with certain third-party partners, including marketing
and advertising partners, that information includes your name, email
address and other information enabling partners to: (a) assist you
in using our products and services, (b) contact you with offers,
services or products that may be of interest to you, and (c) provide
you with their products or services. If you are located in a
jurisdiction where such sharing requires your consent, we will only
do so with your consent. Please note that if you access our services
through any tool that hides your location, such as through a virtual
private network, you may not receive our request for permission
because we were not able to identify you as being located in a
jurisdiction where your permission is required. Further, our
partners are prohibited from using your contact information for any
purpose beyond those set forth above without your consent. We will
not provide our partners with your credit card information. In the
event we collect information from you in connection with an offer
that is jointly presented by us and a partner, we will let you know
who is collecting the information and whose privacy policy applies,
as well as any options you may have regarding use of your
information.
SHARING WITH THIRD PARTY SERVICE PROVIDERS AND VENDORS
Occasionally, we enter into contracts with carefully selected third
parties so that they can assist us in servicing you (for example,
providing you with customer service, fraud detection and deterrence
or access to advertising assets and providing us with information
technology and storage services) or to assist us in our own
marketing and advertising activities (including providing us with
analytic information and search engine optimization services). Our
contracts with such third parties prohibit them from using any of
your personal information for any purpose beyond the purpose for
which it was shared. If you purchase a product or service from a
third party through one of our product or brands, we will pass your
personal information to such third party in order for them to
fulfill your order and provide you the relevant services. We also
share non-personal information with certain third parties, including
the media, industry observers, marketing and advertising partners,
vendors, customers, potential customers or partners. For example, we
disclose mobile search trends, email open rates by industry,
campaign best practices or the number of users that have been
exposed to, or clicked on, our websites or evaluated or purchased
our products and services. We may use third party service providers
to help us operate our business and the Site or administer
activities on our behalf, such as sending out newsletters or surveys
or serve us services as a telecom operator. We may share your
information with these third parties for those limited purposes only
and with your necessary consent under the law, if any.
Payment Services Providers
Financial transactions
relating to our website and services may be handled by our payment
services providers. We will share transaction data with our payment
services providers only to the extent necessary for the purposes of
processing your payments, refunding such payments and dealing with
complaints and queries relating to such payments and refunds. You
can find information about the payment services providers' privacy
policies and practices at [URLs].
Compliance with Laws and Law Enforcement Requests
We
may disclose your Information (including your Personal Information)
to a third party if (a) we believe that disclosure is reasonably
necessary to comply with any applicable law, regulation, legal
process or governmental request, (b) to enforce our agreements,
policies and terms of service, (c) to protect the security or
integrity of Dove Soft Limited's products and services, (d) to
protect Dove Soft Limited's , our customers or the public from harm
or illegal activities, or (e) to respond to an emergency which we
believe in the good faith requires us to disclose information to
assist in preventing the death or serious bodily injury of any
person. However, nothing in this Privacy Policy is intended to limit
any legal defenses or objections that you may have to a third
party's, including a government's, request to disclose your
information. Dove Soft Limited also reserves the right to disclose
personally identifiable information and/or
non-personally-identifiable information that Dove Soft Limited
believes, in good faith, is appropriate or necessary to enforce our
Terms of Service, take precautions against liability, to investigate
and defend itself against any third-party claims or allegations, to
assist government enforcement agencies, to protect the security or
integrity of our web site, and to protect the rights, property, or
personal safety of Dove Soft Limited, our Users or other natural
person.
BUSINESS TRANSFERS
We may share or transfer your
information (including your Personal Information) in connection
with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to
another company. We will notify all users under the contract of our
services by email and/or a prominent notice on our website of any
such transfer.
4. SECURITY
The transmission of information via the
internet, email or text message is not completely secure. Although
we will do our best to protect your personal information, we cannot
guarantee the security of your information transmitted through the
Services or over email; any transmission is at your own risk. Once
we have received your information, we will take appropriate
technical and organizational measures to safeguard your personal
information against loss, theft and unauthorized use, access or
modification. When we collect financial account information, such as
credit card numbers, we protect its transmission through the use of
encryption such as the Transport Layer Security (TLS) protocol.
5. How we protect your information
We adopt
appropriate data collection, storage and processing practices and
security measures to protect against unauthorized access,
alteration, disclosure or destruction of your personal information,
username, password, transaction information and data stored on our
Site. Sensitive and private data exchange between the Site and its
Users happens over a SSL secured communication channel and is
encrypted and protected with digital signatures.
6. International transfers of your personal data
In
order for us to provide the Services to you, your personal
information will be transferred to, and stored at/processed in the
United States, Europe and Asia. Your personal data is also processed
by staff operating outside the European Economic Area (EEA), such as
in Asia and the USA, who work for us or for one of our suppliers. We
will take all steps reasonably necessary to ensure that your
personal data is treated securely and in accordance with this
policy. For transfers of personal information within the Dove Soft
Limited corporate family, such transfer will be under the
Commission's model contracts for the transfer of personal data to
third countries (i.e., the standard contractual clauses), pursuant
to Decision 2004/915/EC and 2010/87/EU. For transfers of data to
third parties, such transfers will either (i) be under the
Commission's model contracts for the transfer of personal data to
third countries (i.e., the standard contractual clauses), pursuant
to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US
Privacy Shield Framework, to the extent applicable. You can contact
the Data Protection Officer listed below to obtain a copy of the
data transfer agreement or more information regarding the relevant
safeguard we put in place. For more information about the EU-US
Privacy Shield Framework, please visit the U.S. Department of
Commerce's Privacy Shield website. We and our group companies have
offices and facilities in India and USA. The hosting facilities for
our website are situated in United States, Europe and Asia. The
European Commission has made an "adequacy decision" with respect to
the data protection laws of each of these countries. Transfers to
each of these countries will be protected by appropriate safeguards,
namely the use of standard data protection clauses adopted or
approved by the European Commission, a copy of which can be obtained
from
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
You acknowledge that the personal data that you submit for
publication through our website or services may be available, via
the internet, apps, website around the world. We cannot prevent the
use or misuse of such personal data by others.
7. Third party websites
Users may find advertising
or other content on our Site that link to the sites and services of
our partners, suppliers, advertisers, sponsors, licensors and other
third parties. We do not control the content or links that appear on
these sites and are not responsible for the practices employed by
websites linked to or from our Site. In addition, these sites or
services, including their content and links, may be constantly
changing. These sites and services may have their own privacy
policies and customer service policies. Browsing and interaction on
any other website, including websites which have a link to our Site,
is subject to that website's own terms and policies.
8. UNAUTHORIZED ACCOUNTS
If an account or profile
was created without your knowledge or authorization, please contact
customer support at the brand on which the account or profile is
located to request removal of the account or profile.
9. RETENTION OF PERSONAL INFORMATION
We retain your
personal information to provide services to you and as otherwise
necessary to comply with our legal obligations, resolve disputes,
and enforce our agreements. Notwithstanding the other provisions of
this Section, we may retain your personal data where such retention
is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital
interests of another natural person.
10. Our policy towards children
Dove Soft Limited
Services are not directed to individuals under 18. We do not
knowingly collect Personal Information from children under 18. If we
become aware that a child under 18 has provided us with Personal
Information, we will take steps to delete such information. If you
become aware that a child has provided us with Personal Information,
please contact our Support Services at support@dove-soft.com
11. Your rights
11.1.
In this
Section, we have summarized the rights that you have under data
protection law. Some of the rights are complex, and not all of the
details have been included in our summaries. Accordingly, you should
read the relevant laws and guidance from the regulatory authorities
for a full explanation of these rights.
11.2.
Your principal rights under data protection
law are: the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data
portability;
the right to complain to a supervisory
authority; and
the right to withdraw consent.
11.3.
To the extent that the legal basis for our processing of your
personal data is: Your consent; or that the processing is necessary
for the performance of a contract to which you are party with us or
with our partners to whom we are providing services as a processor
or in order to take steps at your request prior to entering into a
contract, and such processing is carried out by automated means, you
have the right to receive your personal data from us in a
structured, commonly used and machine-readable format. However, this
right does not apply where it would adversely affect the rights and
freedoms of others.
11.4.
If you consider that our processing of your
personal information infringes data protection laws, you have a
legal right to lodge a complaint with a supervisory authority
responsible for data protection. You may do so in the EU member
state of your habitual residence, your place of work or the place of
the alleged infringement.
11.5.
To the extent that the legal basis for our
processing of your personal information is consent, you have the
right to withdraw that consent at any time. Withdrawal will not
affect the lawfulness of processing before the withdrawal.
11.6.
You may exercise any of your rights in
relation to your personal data by written notice to us at
support@dove-soft.com
12. Advertisements:
Ads appearing on our site may be
delivered to Users by advertising partners, who may set cookies.
These cookies allow the ad server to recognize your computer each
time they send you an online advertisement to compile non personal
identification information about you or others who use your
computer. This information allows ad networks to, among other
things, deliver targeted advertisements that they believe will be of
most interest to you. This privacy policy does not cover the use of
cookies by any advertisers.
13. Changes to this privacy policy
13.1.
We may update this policy at its discretion from time to time by
publishing a new version on our website.
13.2.
You should check this page occasionally to
ensure you are happy with any changes to this policy. You
acknowledge and agree that it is your responsibility to review this
privacy policy periodically and become aware of modifications.
13.3.
We may notify you of significant changes to
this policy by email or through the private messaging system on our
website.
14. Your acceptance of these terms
By using this
Site, you signify your acceptance of this policy. If you do not
agree to this policy, please do not use our Site. Your continued use
of the Site following the posting of changes to this policy will be
deemed your acceptance of those changes.
15. Compliance with privacy laws and regulations
You
as a User or partner agree not to use the Dove Soft Limited Services
in a manner that would violate laws protecting an individual's
privacy rights, health, safety or financial data, including but not
limited to the Health Insurance Portability and Accountability Act
of 1996 as amended (HIPAA), the Gramm-Leach-Bliley Act and its
implementing regulations, European Union's General Data Protection
Regulation 2016/679, or GDPR, the Privacy Rule and the Safeguards
Rule thereof.
16. Complaints or inquiry:
If you have any questions
or complaints about this Privacy Policy, the practices of this site,
or your dealings with this site, please contact us at:
support@dove-soft.com