The terms “you,” “your,” and “yours” refer to
the customer. Dove Soft Limited, incorporated under the provisions of
the Companies Act, 1956, hereinafter referred to as “Dove Soft
Limited”, “we,” “us,” and “our.” These General Terms and
Conditions are governed by our Terms of Service. Our Terms of Service
take precedence over any conflicting General Terms and Conditions
provision. BY USING Dove Soft Limited SERVICES AND WEBSITE, YOU
CONSENT TO THE TERMS AND CONDITIONS OF THESE General Terms and
Conditions. IF YOU DO NOT AGREE TO THESE General Terms and Conditions,
PLEASE DO NOT USE THE WEBSITE AND/OR SERVICES.
Account
ethics and confidentiality-
You are entitled to withhold
all the account confidentiality standards and shall not engage in
partial or complete disclosure of “Account” information to any
third-party resources. You are entitled to keep all the information
regarding invoices, recent transactions, payments, application fields,
and other panel details confidential.
Accuracy
and Completeness of Information-
While Dove Soft Limited
strives to ensure that the information contained on this Website is
accurate and reliable, Dove Soft Limited makes no warranties as to the
accuracy, correctness, or completeness of any such information and
assumes no liability or responsibility for any omissions or errors in
the content of this Website. Dove Soft Limited reserves the right to
revise the information contained on this Website at any time in its
sole discretion without any obligation to notify past, current or
prospective visitors.
Your Use of This
Website
You may download certain content that appears on
this Website for your personal use, provided you do not remove or
modify any copyright, trademark, or other proprietary notices. You
expressly agree that no right, title, or interest in any downloaded
materials is transferred to you as a result of such downloading or
copying. There are inherent dangers in downloading materials and
information from the Internet, and Dove Soft Limited cautions you to
make sure that you completely understand the potential risks before
downloading any such content. You are solely responsible for adequate
protection and backup of the data and equipment used in connection
with any information downloaded from this Website, and Dove Soft
Limited will not be liable for any damages that you may suffer as a
result of such download.
Changes To The
General Terms and Conditions
We reserve the right to change
these General Terms and Conditions from time to time without notice by
posting the changes to Dove Soft Limited’s Website. When we do, we
will also revise the “last updated” date of these General Terms
and Conditions.
Privacy Policy
Dove Soft Limited’s use of any personally identifiable information
you submit to the Website is governed by the Website’s Privacy
Policy.
Registration
The
User has to get registered with us as per the service acceptance
contract by providing relevant details including your contact number,
mailing address, office address, and so on. The User should provide
the current and true information as per the requirement of the
registration form without fail. If in any scenario the information
provided by the User stands untrue or incomplete, Dove Soft Limited
holds the right to deny, suspend, or terminate the services at any
instance without giving any prior notice. The User is liable to submit
identification documents necessary as per the regulations of the
Department of Telecommunications, Government of India. The account
shall be set for deactivation in case the required documents are not
submitted within 10 days of account activation, and we shall not be
liable for any refunds.
Services Activation
Delay
We are set to activate the user account within 7
working days of payment confirmation with a positive effect. However,
the time may vary based on a certain set of limitations:
- The setting up of the accounting period may vary based on the
changes in customer requirements.
- Holidays or
Non-working days are not considered as a part of the timeline for the
account activation period.
Exit Policy for Voice Services
If the customer is not
willing to extend/renew the contract upon contract expiration,we can
transfer the ownership of the number upon request to the User as per
the
following policies:
- Only
Virtual mobile numbers can be transferred.
-
Landline/Toll-Free/PSTN numbers are not transferable.
- The user is liable to pay a transfer fee of INR 5000 to facilitate
the transfer of ownership.
- The user has an option
to continue with the services until the number porting process is
complete by paying the rental and usage charges.
-
We reserve the right to charge the User up to INR 7500 as a security
deposit against the aforementioned charges. Any part of the unused
amount will be refunded back to the User after the transfer of
ownership is complete.
Communication
The User shall give their consent to receive communications from Dove
Soft Limited through emails, calls, and SMS for the services and
transactions on our portal. The users are entitled to register their
valid e-mail ids and contact numbers for the same. The User shall also
be entitled to receive promotions, service updates, and such other
sorts of communications from our end.
Contact
In case you have any queries or suggestions about this Terms of Use
Policy, please reach out to us at support@dove-soft.com
Termination The User may, as per their best interests,
deactivate their account at any point in time. Dove Soft Limited
reserves the right to suspend or terminate access to our services
without giving any prior notice or specific reason, and also in case
of any possible violation of the terms of use. Dove Soft Limited shall
not be held liable for any instances of termination of services on
account of non-renewal or non- payment of dues on time.
Plans
Pre-Paid: The User can renew the services
contract anytime post expiration of the services within two months
from the date of contract expiration as per the following guidelines:
- The User can renew the service contract with the services
of the previous number and the service plan only if the display number
is available with us.
- The User can renew the
service contract beyond one month from the date of expiration and
before two months from the date of expiration without a guarantee of a
previous service plan.
Privacy
guidelines As per the user registration guidelines, you shall be
liable to provide true information while creating the account and
choose a strong password. Dove Soft Limited reserves the right to have
full access to customer-specific information and use it to an extent
as permissible by the regulations of the Government of India to
provide top-notch services to the users. We store your critical
information and are liable to keep it secure as per the Information
Security Act – 2000.
Use of
Content The diverse content available on the Website is to be used by
the User solely for non-commercial purposes or the purpose of the
services offered by Dove Soft Limited. The user is not entitled to the
ownership of any type of content available on the Website. It is
strictly not allowed to copy or reproduce the content for any purpose
except as per the guidelines of this Terms of Use. Dove Soft Limited
grants a temporary permit to users to view the content available on
the Website provided there is no violation of copyright and trademark
rules mentioned regarding the content. The content should not be used
for any other purpose without prior written permission from the
concerned authorities of Dove Soft Limited. We hold the right to
modify, alter, renew, or change the content of the Website at any
point in time without providing any prior notice to the User.
Fair Usage Policy (FUP) We strive to
provide the best-in-class services to our customers with relentless
dedication. There are some scenarios wherein the credits added in the
user accounts are not utilized for a very long time, or the account is
not used for a very long time. This non-utilization creates an
imbalance for the other users as non-operational accounts have to be
handled on the backend, equally consuming time and causing work
constraints. As there are very minimal validity impositions on SMS
services, we intend to build a fair usage scheme to ensure adequate
utilization of credits within a reasonable time frame (6 months – 1
year). Thus, to ensure that the services remain smooth for all our
customers, we are introducing a Fair Usage Policy with the intention
of service betterment.
FUPs for SMS and
Voice
The credits in the user account shall no longer
remain valid, followed by account deactivation and approved sender id
and template de-listings if the criteria fall in any of the following
scenarios:
a. If there is no account usage for six
consecutive months and the User has not logged into his account for
the last three months.
b. If there has been account
usage in the last six months, but the User has not logged into the
account for the past 3 months, the account will be kept on hold for
deactivation as per the policy (ref. a).
c. If
there has been no usage of the accounts in the past six months, but
the User has logged into his account in the last three months, then
the account will be kept on hold for deactivation as per the policy
(ref. a).
d. Under no circumstances shall there be
a refund for credits used against respective telecom regulations. The
User is expected to maintain regulations compliant usage of SMS
credits throughout the account tenure.
e. The User
is expected to have a minimum of 10% usage of credits within the first
month from the date of credit addition to the user account.
f. The User is expected to have a minimum of 50 % usage of credits
within the first two months from the date of credit addition to the
user account.
g. The effective credit balance on
the voice platform shall be forfeited in case the account validity of
the User has lapsed. The users are expected to utilize their balance
within the validity period or to get their validity extended for the
same.
Scope
The User is entitled
to use the services in context with cloud communications for business
purposes, providing Inbound and outbound solutions in context with IT
support solutions.
Payment
The
User shall be on agreeable terms with any forms of electronic payment
modes available with Dove Soft Limited for service payments against
the services offered. We therefore, in full terms, are authorized to
process any type of payment electronically by the User against the
services. The invoice for the charged services shall be generated and
shared with the User at fixed periodic intervals. The User is
responsible and required to cross-check and verify the invoice. If any
discrepancies are to be found, the same shall be notified to Dove Soft
Limited within 7 days of the date of invoice generation. Invoice
reminders shall be sent to the User at regular intervals.
Regulatory Guidelines Dove Soft Limited works under regulations
formulated by the Department of Telecommunications, Government of
India (DOT), and Telecom Regulatory Authority of India (TRAI). Dove
Soft Limited reserves the right for modification, alteration, or
removal of specific features or offerings based on the law and
regulations without any prior notice. Dove Soft Limited holds no
abiding policy to fulfil any type of service request demanded by the
User. The provision of service request fulfilment shall be at the sole
discretion of Dove Soft Limited depending on priority parameters.
Support
- Dove Soft Limited
extends service support from 8.00 am to 8.00 pm over email at
support@dove-soft.com
- The general response time
for any query or issue reported is 24 hours which may extend depending
on the severity of the issue reported.
- Dove Soft
Limited strives to resolve any type of issue reported in the minimum
time possible with regards to the service provided but holds no
guarantee that the issue will be resolved.
Governing
Law and Jurisdiction
The services agreement of Dove Soft
Limited falls strictly under the Laws of the Republic of India, and
any disputes, disagreements (including questionable parameters
regarding services) shall be taken to the relevant court, i.e. courts
in New Delhi. This agreement stands firm, in compliance with the
Telecom Resources Undertaking, the DND Undertaking, and the privacy
policy in correspondence with the terms of usage of services and is
above any other agreement or understanding between a user and Dove
Soft Limited. If you have any concerns or queries with the agreement,
please feel free to contact us at support@dove-soft.com or call us
Disclaimers
THE INFORMATION ON THIS SITE IS
PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE
AND NON-INFRINGEMENT. No advice or information, whether oral or
written, obtained by a user from Dove Soft Limited, shall create any
warranty not expressly made herein. If you download or copy any
material from this Website, you do so at your sole discretion and
risk, and consequently, you will be responsible for any damage to your
computer system or loss of data that results from the download or
copying of any material or software. Some of Dove Soft Limited’s
Services require the use of third-party services, products, or
networks. Dove Soft Limited will make commercially reasonable efforts
to communicate any policies, requirements, or guidelines of those
third parties to You. You agree to follow those policies,
requirements, or guidelines. ANY ACTUAL OR ALLEGED VIOLATION OF A
THIRD-PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR
RESPONSIBILITY. Dove Soft Limited MAKES NO WARRANTY OR REPRESENTATION
THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR
ERROR-FREE IF ANY VIOLATION OF A THIRD-PARTY POLICY, REQUIREMENT, OR
GUIDELINE BY YOU IS ALLEGED BY A THIRD PARTY.
Products
and Services
All products (including software) and services
of Dove Soft Limited may only be accessed and used according to a
separate product or service agreement. If you have accessed such
products or services before entering into a separate product or
service agreement, such access violates Dove Soft Limited’s General
Terms and Conditions. You shall immediately cease using such services
or delete any such products from your computer or server until you
become an authorized user of such products or services.
Limitation of Liability
IN NO EVENT WILL Dove Soft
Limited BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN
AN ACTION OF CONTRACT, NEGLIGENCE OR TERMS OTHER TORTIOUS ACTION,
ARISING OUT OF OR IN CONNECTION WITH THE:
(i) USE
OF THE INFORMATION CONTAINED ON THIS WEBSITE; (ii) USE OF SOFTWARE
DOWNLOADED OR LINKED TO FROM THIS WEBSITE; OR (iii) FOR THE FAILURE TO
PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF
Dove Soft Limited HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD
PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES,
OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION
THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE
MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL
OR REGULATORY PROCEEDINGS AGAINST Dove Soft Limited, ITS AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND SUPPLIERS
FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT,
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR
NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER
FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.
Indemnification
You agree to defend, indemnify and hold Dove Soft Limited
harmless from and against any third-party claims, damages, costs, and
expenses, including reasonable attorney’s fees, arising from or
related to your use of this Website.
Links
to Third-Party Websites
Any links to third party sites are
provided as a convenience to you, and such sites are neither owned nor
operated by Dove Soft Limited. Dove Soft Limited has no control over
these linked sites, is not responsible for the contents of these
sites, makes no representations or warranties concerning these linked
sites, and shall not be liable for any damages or injury arising from
the content of these linked sites. Your viewing and use of any
third-party sites are at your sole discretion and risk.
Copyright Notice
Unless otherwise noted, the graphic
images, buttons, and text contained in this Website are the exclusive
property of Dove Soft Limited and are Copyright 2014-2020 of Dove Soft
Limited. All rights reserved. Except for your personal use as
permitted herein, these items may not be copied, displayed,
transmitted, or reproduced in any form without the express written
permission of Dove Soft Limited.
Submissions,
Suggestions, and Community Participation
In the event you
elect to communicate suggestions for improvements to the Website or
any of Dove Soft Limited’s services or properties (collectively,
“Feedback”), we shall own all right, title, and interest in and to
the same, even if you have designated the Feedback as confidential,
and we shall be entitled to use the Feedback without restriction.
Furthermore, any other content or information you post or provide to
Dove Soft Limited via comments, forums, e-mails, and the like
(collectively, “Communications”) shall be considered the property
of Dove Soft Limited. You hereby irrevocably assign all right, title,
and interest in and to the Feedback and Communications to us and agree
to provide us such assistance as we may require to document, perfect,
and maintain our rights to the Feedback and Communications.
Trademark Notice
- The Dove Soft Limited logo is a
trademark of Dove Soft Limited Media Private Limited.
- Other product and service names mentioned in these documents may be
trademarks and/or service marks of others.